I lead design and product initiatives building tools and introduced systems that helped software engineers record incidents, and efficiently collaborate to quickly mitigate system failures.

• Conducted research with engineers across the world to understand and solve complex, problems and working towards simplifying and transforming processes

• Created designs and processes to successfully decreased the average time to report an incident from 8 minutes to 3 minutes, without compromising data capture quality. This meant Incident alerts were sent out quicker, and lead to better mitigation.

• Identified bottle neck areas, and introduced new processes to improve how the company learns from previous incidents and prevents future reoccurrence.

• Improved the way data is captured, which allowed for teams to better analyse the impact of each incident. This resulted in better allocation for staff in high incident areas of the business.